Managing a Training Program

Table of Contents

Chapter 1: Analyzing Your Training Needs

Topics: Reasons for training; Why people want to be trained; Your training attitude; What is training?; Kinds of training; Front-end analysis; Written performance objectives; Making sure training works

Learning Objectives:

• Define training and state the main reason for training today.
• Explain the problems involved with trial-and-error learning.
• List three important steps in administering training.
• Explain why good communication is important in training.
• Name three distinct kinds of training.
• Explain the steps involved in a front-end analysis.
• Tell why it is important to write performance objectives.

Chapter 2: The Supervisor as Trainer

Topics: Training situations; Self-paced training; Group-paced training; The environment; Starting out; Keeping them with you; Supervised self-study; The level of training material; Developing your own training programs; Using commercially prepared training packages

Learning Objectives:

• List the advantages, disadvantages, and applications of self-paced and group-paced training.
• Lists several important aspects of the training environment and tell why each is important.
• Explain several group management techniques.
• Name at least three advantages of supervised self-study.
• Explain the importance of determining the level of your training needs.
• Evaluate the suitability of commercially prepared training programs.

Chapter 3: Using Training Media

Topics: Introduction to training media; Lecture; Lecture with visual aids; Computer slide shows; Training with DVDs and videotapes; Manuals; Programmed instruction; Computer-based training

Learning Objectives:

• List at least six factors that influence the usefulness of a training medium.
• Name several types of visual aids and explain how each can be used to improve a lecture.
• Explain how to put together a useful sample set.
• Trace the steps involved in the making of a computerized slide show.
• List several advantages of videotapes over films.
• List the advantages of DVDs over videotapes.
• Give the main reason programmed instruction is effective.
• Describe the usefulness of computers in training.

Chapter 4: Teaching and Evaluating Success

Topics: Twelve rules for adult learners; Before class starts; Ensuring you reach trainees; Points to keep in mind; Making training relatable; What these rules mean; Record keeping and data collection; Types of records to keep; Time standards; Evaluating training; Pretest/post-test; Writing tests; On-the-job observation; Questionnaires; Record keeping and evaluation

Learning Objectives:

• List several reasons for keeping training records.
• Name the three types of training records that are important to keep.
• Explain how time standards are established and how they can be used to measure performance.
• Name three common training evaluation methods and explain the applications of each.
• Give examples of five types of written test questions and give advantages and disadvantages of each type.
• Tell why an on-the-job observation checklist is an important evaluative tool.
• Describe the purpose of a questionnaire.

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