Improving Performance in Maintenance

Table of Contents

Chapter 1: Evaluating Performance

Topics: Determining areas of responsibility; Measures of performance; Utilizing labor; Measuring material use; Control practices; Supervisory practices; Hourly activity patterns; Controlling costs; Controlling personnel; Reading performance trends; Reports to keep weekly; Reports to keep monthly; Measuring performance

Learning Objectives:

• Give examples of the different interest levels of key maintenance personnel.
• Compute annual productive hours per worker.
• Compute costs per productive hour.
• List indicators that can help a supervisor control costs.
• Tell how performance trends are established.

Chapter 2: Increasing Productivity

Topics: Factors affecting productivity; Improving labor use; The technique of work sampling; Random sampling; Conducting work sampling; Observation periods; Tabulating results

Learning Objectives:

• List factors that adversely affect maintenance labor utilization.
• List factors that have an adverse effect on maintenance labor effectiveness.
• Describe the role of the supervisor in improving labor productivity.
• State how and why random sampling and work sampling are conducted.

Chapter 3: Effects of Training

Topics: The supervisor's role in training; Training workers from multicraft crews; Safety training; Apprentice training; Creating the environment for learning; Conducting effective training; Motivating crew members during training; Enhancing the learning process; Using competition wisely; Avoiding elements that slow learning; Successful training requires a plan

Learning Objectives:

• Describe the first-line supervisor's role in training crew members.
• List the various forms in which training materials are available.
• Recognize the importance of on-going safety training.
• Give examples of how to conduct effective training sessions.
• Identify the roles that motivation, competition, and performance evaluation play in training crew members.

Chapter 4: Managing Time

Topics: Handling pressure; Establishing time objectives; Deadlines and progress reports; Handling a crisis; The art of delegation; Improving your own productivity; Try saying "No"; Organizing work control methods; Don't put off; What do you do with your time?

Learning Objectives:

• Describe the influence that the quality and amount of supervision has on crew productivity.
• Explain the importance of setting deadlines and using progress reports.
• Indicator the importance of delegating work.
• List procedures a supervisor can follow to increase his or her own productivity.

Chapter 5: Stimulating Improvement

Topics: Factors influencing improvement; Improvement factors; Dealing with the factors; The facility manager's role; The maintenance supervisor's role; A look at several solutions; Developing a maintenance concept; The maintenance objective; Maintenance policies; Procedure development

Learning Objectives:

• List the 15 factors that influence the success of any maintenance improvement effort.
• Recognize the importance and use of the maintenance concept.
• Trace the importance and use of the maintenance objective.
• Explain the importance and formation of maintenance policies
• Identify the development and role of maintenance procedures.

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